Thank you for choosing ROAMBOX LLC. We are committed to providing high-quality luggage products and a satisfying shopping experience. If you are not satisfied with your purchase, please carefully read the following refund and return policy.

I. 30-Day Return Policy
ROAMBOX LLC offers a 30-day return service.
You may submit a return request within 30 days of receiving the product.
We cannot accept return or refund requests after the 30-day period has expired (unless otherwise required by law).

II. Return Conditions
Items submitted for return must meet the following conditions:
Unused;
In brand-new condition;
No obvious signs of man-made damage;
Original packaging intact;
Includes all accessories, manuals, and attachments (if applicable);
Valid order number or proof of purchase provided.
If the item does not meet the above conditions, we may be unable to process the return request.

III. Non-Returnable Situations
Returns are generally not accepted in the following cases:
Exceeding the 30-day return period;
Obvious signs of use, wear, or man-made damage;
Missing major accessories;
Damage caused by the customer;
Inability to provide valid order information;
Items designated as non-returnable by law.

IV. Incorrect Items or Quality Issues
If you encounter any of the following situations:
Quality issues with the product;
Received the wrong item;
Severe damage during shipping;
Missing major components;
Please contact us as soon as possible after receipt and provide:
Order number;
Photos of the product;
Photos of the outer packaging (if applicable);
Description of the issue.
Upon verification, we will provide a refund, exchange, or replacement service based on the specific circumstances.

V. Return Request Process
Please follow these steps to request a return:
Step 1: Submit Request
Contact the ROAMBOX LLC customer service team and provide:
Order number;
Purchaser’s name;
Description of the issue;
Photos of the product (if required).
Step 2: Review Request
Customer service will review the request upon receipt and send you return instructions.
Step 3: Ship Item Back
Please ship the item to the designated return address according to the instructions provided by customer service.
Step 4: Item Inspection
We will inspect and verify the item upon receipt of the return. Step 5: Refund Processing
Once eligibility is confirmed, we will arrange the refund.

VI. Return Address
Please do not return items without prior confirmation.
After confirmation by customer service, please ship the items to the following address: 664 MELDER RD, GLENMORA, LA 71433.
Please include your order number in the return package so we can process your request as quickly as possible.

VII. Refund Processing Time
Once the refund is approved:
We typically process the refund within 3 business days;
The actual time it takes for funds to reach your account depends on your bank or payment provider, usually taking 5–10 business days.
Refunds will be issued via the original payment method.

VIII. Exchange Policy
If you need to exchange an item, please contact our customer service team first.
You may request an exchange in the following situations:
The item has a manufacturing defect;
You received the wrong item;
The item was damaged during shipping.
Items for exchange must meet return eligibility criteria and be approved by customer service.
We will arrange the exchange as soon as possible, subject to stock availability; if stock is insufficient, we may arrange a refund or other solution based on the situation.

IX. Return Shipping Costs
Regarding return shipping costs:
For quality issues, incorrect items, or shipping damage:
Return shipping costs are covered by ROAMBOX LLC (subject to verification).
For returns due to personal reasons (e.g., change of mind, incorrect purchase):
The customer is responsible for return shipping costs;
Original shipping fees (if applicable) are generally non-refundable.

X. Refund Amount
For eligible orders, the actual amount paid for the item(s) will be refunded.
The following fees are generally non-refundable (if applicable):
Additional service fees unrelated to the product itself;
Return shipping costs incurred due to customer reasons;
Other fees that are non-refundable under applicable law.

XI. Order Cancellation
If your order has not yet entered the processing or shipping stage, you may contact customer service to request a cancellation.
If the order has already shipped, you must follow this refund policy to request a return.

XII. Contact Us
If you have any questions regarding refunds, returns, exchanges, or after-sales service, please contact the ROAMBOX LLC customer service team. We will process your request as soon as possible and are committed to providing professional, efficient after-sales service to ensure a smooth and worry-free shopping experience.